Terms & Conditions
“We/us” Means “Vumbua Africa”
“The Trip” Means any safari, holiday, trip, accommodation, activity or function organised or advertised by us.
“You” Means the person who has signed the booking form and includes all the people on whose behalf you have signed.
“Supplier” Means the company or person that is holding or providing the Trip or any part of it. “Price” Means the total cost of the Trip.
1. Terms and Conditions
These terms and conditions govern the contract between you and us to the exclusion of all other terms and conditions save for those implied by law, and no variation to these terms and conditions shall be valid unless in writing and signed by you and the company director.
2. Formation of Contract
No contract shall arise between you and us until we have received the deposit payable, and we have sent to you written confirmation (which can be in the form of an email) of our acceptance of your booking.
3. Lead Name
The lead name on any booking with us accepts the full responsibility of collecting the full balance payable for the booking and indemnifies “Vumbua Africa” against any loss from any individual failing to pay within your group. The lead name of the group is also responsible for ensuring that all group members are aware they are bound by our terms and conditions. The lead name is also responsible for the completion of the online guest list on behalf of all persons on the booking. It is understood that those booking via email or telephone agree to and accept our terms and conditions.
4. Payment & Deposits
An agreed non-refundable non-transferable deposit is payable at the time of booking.
The final balance is to be paid as stated on the booking confirmation. We reserve the right to charge a late payment charge for any monies outstanding after the date stated.
If you do not make your deposit payment(s) by the due dates given then you shall be
deemed to have cancelled the Trip.
Deposits are used by us to enter into the contractual arrangements on your behalf and are non-refundable. Payments can be made with a valid credit card or debit card or by online bank transfers, where upon receipt we will endeavour to place the booking for you at the same price, although this cannot be guaranteed. We will however notify you should there be an increase in price. Non-clearing of funds may incur a transaction charge.
5. Cancellation by Us
We may cancel the Trip or any part of it: for safety reasons if we or our supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and which cannot reasonably be overcome; If we reasonably believe that you may cause harm or damage to our reputation or to the reputation of our suppliers or to property belonging to our suppliers; If a supplier or suppliers are unable to host the Trip for any reason; If changes you wish to make to the booking mean it is uneconomical or impractical to hold the Trip. If we cancel the whole of the Trip we shall use our best endeavours to rearrange the Trip on a mutually convenient date, or provide a refund to you of the cost to us of the Trip. Save as above we shall be under no further liability to you for cancellation of the Trip or any part of it.
6. Cancellation by You
You may cancel your booking within a period of 7 Days after the initial deposit however this initial deposit is non-refundable. After 7 Days you may cancel your booking however all deposits and (if applicable) any additional payments made to date on the booking are non- refundable. All cancellations must be made in writing from the lead name on the booking. After 7 Days the amount of the cancellation fee is calculated according to the date on which we receive written notice of your wish to cancel, the amount paid by us in respect of the Trip and our reasonable costs. This may be up to 100% of the price of the Trip.
7. Failure to Provide a Trip
If, due to reasons beyond our control, a Trip is unable to take place due to (but without limitation); closure of premises, the ceases of trading, a change in supplier management, weather restrictions, we will provide you and your group with an alternative Trip and if this is does not prove possible, a refund to you of the cost to us of the Trip.
8. Alterations + Surcharges Applied By Us
If due to circumstances beyond our control it becomes necessary to substitute an alternative supplier, or make any other significant alterations to the Trip (including accommodation) we shall inform you of the changes as soon as possible. We will endeavour to provide a selection of similar suppliers, but if you choose an option with a higher price then you will be liable for any increased costs. If the changes are, in the view of “Vumbua Africa” so substantial as to materially alter the Trip and you are unwilling to accept
any of the proposed alternatives then you may cancel the Trip and we will issue a refund of all monies paid to us.
9. Alterations made by You
We shall try to accommodate any reasonable changes you wish to make to the Trip. Alterations and amendment requests should be made with us and not end suppliers and should be made in writing to us by the lead name. These changes shall not be deemed accepted until we have confirmed in writing to you. Changes such as arrival / departure dates, destination changes and changes to the number of travellers may be subject to administration charges and additional costs. We cannot guarantee that the change to the price will be pro-rata, but will depend upon the arrangements we are able to make with our suppliers. Subject to our written agreement you may transfer your booking to another person.
10. Travel Insurance
It is a condition of you booking with us that you have travel insurance for your trip. Depending on the detail of your policy, you may be able to recover some cancellation charges less any excess on your travel insurance policy. Never travel without insurance, the unexpected can always happen. It is your responsibility to ensure you are adequately covered by insurance for all elements of your trip. Please read your policy and take it on holiday with you.
11. Your Obligations
You shall at all times behave in a safe, responsible and courteous manner; comply with all instructions; regulations and codes of practice issued by us or our suppliers; ensure that you comply with all age restrictions imposed by our suppliers; ensure that you comply with all arrival times, and dress appropriately for the Trip. If you breach these obligations we may cancel or curtail the Trip or any part of it and in those circumstances you shall not be entitled to any refund. You shall take out insurance suitable for your needs (including delays for Trips involving travel by land, sea, or air) before the Trip.
13. Our Obligations
We shall take reasonable care and skill in arranging the Trip and comply with all applicable laws in relation to the Trip; wherever possible, we will reschedule the Trip instead of cancelling. All of the photographs and illustrations we use on our website and in literature (including quotations) we send you are for marketing purposes and may not entirely represent the actual products received.
14. Customer Feedback
If you have a problem whilst on your booking then you must contact the appropriate person(s) at the earliest opportunity, for example accommodation / restaurant manager.
Unless there is a valid reason why you did not report your problem to the appropriate person(s), we will not consider ourselves liable for those complaints. If they are unable to resolve matters to your satisfaction then you must write to us within 7 days of the conclusion of the Trip. No complaint will be accepted outside of this time frame thus deeming you fully satisfied with all aspects of the Trip and the services we have provided to you. We will acknowledge any correspondence within 5 working days and endeavour to deal with the complaint as quickly as possible.
15. Contracts (Rights of Third Parties) Act 1999
No part of this agreement shall confer on any third party any benefit or right to enforce any terms of this agreement.
This agreement shall be construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to deal with any disputes arising between you and us or our suppliers.
17. Changes to these Terms and Conditions
We may need to make changes to these terms and conditions. Any changes can only be made by us and not any third party member. We reserve the right to amend these terms and conditions without prior notification. All bookings will abide by the terms and conditions in force on the day the reservation was made, unless otherwise stated.